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Our customers tell the nicest of stories about us, so we thought we might share some of them with you.
"I closed my account with iSERVE today.
I just wanted you to know that in the time I have been with iSERVE I have received excellent service. The only reason I am closing the account is that I have moved to Australia and am running business from there.
The team at iSERVE is fantastic and if I need to host a website in NZ again iSERVE will be my provider of choice.
Thanks again."
Craig Leith
Director: Australia
Teamworks Pacific Ltd
"BookIt Limited has used iSERVE for many years to host the servers and websites of our online booking and payment processing service.
As a 24/7 operation we require high availability and a quick response whatever time of day or night. In this regard iSERVE is second to none.
I would recommend iSERVE to anyone looking for a reliable co-location and web hosting provider."
Andrew Schofield
Technical Director
BookIt Limited
www.bookit.co.nz
"I want to thank you very much for the years of great service I have received from you and your team at iServe. Whenever I've (we've) had issues I've always been confident of action and a quick reply from iServe which is reassuring in today's incredibly hectic and fragmented market.
This confidence is strengthened even more by the fact that I often see your good name at the bottom of emails, as well as a number of other names I have recognised for considerable time. So the familiarity of the ether-relationship is nice too. Thanks and best wishes for 2008."
Cheers!
Will Roffé
GENR8 Ltd
"Every time I call and without fail I get a friendly voice - a real sounding person - professional yet relaxed - always helpful - able to speak in everyday lingo for the technologically impaired such as myself!"
Thanks!
Heather Keightley
Teachers 4 NZ
"Since I started to develop the New Zealand based LinkNZ search engine three years ago now, we needed a reliable hosting company who would place our servers for the search engine, within a good and very reliable datacentre.
Well three years later I can now say in all honesty that iSERVE managed to exceed our needs.
The technical support staff have been brilliant during the time we needed some support.
In terms of sheer reliability they have exceeded our expectations and have always been fast and very good in assisting us to develop our New Zealand based search engine, which has now grown into the largest Kiwi based search engine with more than one hundred and eighty eight million web pages in our index and during our last period, we have been experiencing a user level of visitors which averages out around 650,000 a week who come in to the search engine from more than seventy countries.
Cheaper hosting may be able to be found but when you need a mission critical applications, combined with a brilliant support staff who really know one end of a PC to the other.
iSERVE offer some of the very best hosting solutions, the costing is very fair and all the technical support they offer really is the very best that one could find."
Heaps of regards everyone
Dave Andrews
CEO LinkNZ Ltd
"[moving our server to your new datacentre] will be our first downtime since our server went live in Jan 05!"
David Walden
iNow Ltd
"The iSERVE support service is always there when I need assistance whether it be during or after business hours. The response is always really quick and they dont stop until the issue is resolved. The people are always friendly and no hassle to deal with which in my opinion makes them the most kick ass help desk around!"
Scott Brown
Redbank Media Ltd
"Cool! I got the iServe LifePlan Plus and even though I only have a few clients hosting through us at the moment, I can see the value of the plan. It's only me in the Aotearoa.co.nz business and it has been quite a journey. Just love it! I'm mainly self-taught and feel extremely privileged having an internet related business and making a living out of it.
Also your extremely amazing service is just fantastic! I hope we offer the same kind of service to our own clients.
There is no stress when it comes to iServe!"
Kind Regards
Goina
"YOU'RE FANTASTIC!!!
Great support, attitude, systems - everything.
What a relief - I have found You"
All the best
Dimitri
"Thanks iSERVE for the ongoing service and support that you have provided to us. This has contributed enormously to our ability to grow as a specialist online application developer."
Cheers
Dave
Dataview Design.
Ranked 15th fastest growing company in the NZ deloitte fast 50 2005
"I realy want iSERVE management/owners to know that the iSERVE support team and espec' Brent have been AWESOME to a level I have never seen before.
I will recommend iSERVE to anyone who needs a hosting provider!"
Cheers
Marc Krisjanous
propertytalk.com
(Marc has recently moved from our Shared Web Hosting service to our newer Server Hosting service)
"I actually just wanted to let you know how useful your help guide is! I have just started as an administrator for a web design company and part of my tasks are to manage the web stats, add e-mail addresses etc. I have had no training at all within this industry and after looking at your guide, feel confident I could attempt these basic steps with little/no help.
Thank you for providing a 'web guide for dummies'! Any further information or links to other help sites would be much appreciated - I have a taste for learning more now I know it isn't that daunting!"
Thanks once again
Danni :)
visiononlline.co.nz
"Impressed with the self managing console on iSERVE shared server, been able to quickly set up domains and FTP files, browse to online domain in 1 night WOW!!! :- ) I for one will be recommending your companies services to clients and friends alike."
Yours sincerely,
Garry Andrews
Web Developer
Feirce IT
"Over three years of iSERVE at our company.
Always easy to use and really good service.
Keep up the good work"
:)
John
English Advantage
"I have used iSERVE to register domains over the past 12 months without any issues. This is the first minor glitch and the responsiveness of the helpdesk has been great.
Keep it up."
David
wildchild.co.nz
"As always awesomely prompt response from somebody who knows what they are talking about.... thanks."
Jonathan Hall
openroad.co.nz
"Here I was thinking there was a glitch in the console telling me I had 20mb of disk space now. And then I see you have given us all extra space.
Seriously, my experience with iServe has been 100% excellent from signup to support queries. Everything has been seamless. And your console app makes managing all aspects of my account child's play.
YOU GUYS ROCK!!! :-)
Keep it coming and please, please, please don't get swallowed up by some big corporate!"
Rob
Lightspeed
"I want to thank you for providing an AWESOME set of staff members to help people like me run a web site!
Brent did something this morning that blew me away - he was proactive enough and thoughtful enough to give me a heads up about a security issue in NUKE.
That is AWESOME!
I will recommend you guys to anyone who wants an ISP."
Kind Regards
Marc Krisjanous
Technical Pre-Sales Specialist
IBM Software Group A/NZ
"After finding our previous domain provider impossible to deal with we made the move to iSERVE and haven't looked back. The level of customer service and support offered by iSERVE is second to none and I actively recommend them to everyone.
The iDM is a dream to work with. Everything domain related can be done from the one console, from registering and renewing to transferring and requesting UDAIs. Obviously built with the customer in mind, the iDM is easier to use than most can openers."
Ebony Hallam
e-Media
"Hello !
Yesterday I registered a domain name with you guys but I did not realize that a bill would be posted to me. I was expecting a CC entry online. When I found this out I needed to change my postal address details. I sent an email to accounts@iserve.co.nz and it less time than it takes me to brush my teeth I had an awesome response from Joy. The correspondence lasted about 4 emails with me asking even more dumb questions and Joy fixing all of them !
So I would like to praise you for having available such a great team - I am very impressed !
You can publish this email if you wish."
Kind Regards
Marc Krisjanous
Technical Pre-Sales Specialist
IBM Software Group A/NZ
"The iServe Management Console is simply brilliant!
And I'm not just saying that.
Things that used to take forever to do with our other ISP's is now simple and quick. I'm in control.
When I do have the odd prob / question, help is just a quick call or e-mail away. I can't see us ever leaving!"
Tim Lawrence
Espy Magazine - The Entrepreneur's Bible ®
"Brilliant, and thanks again for your help! If there was a class higher than first class, that's how I'd describe your level of customer service! "
Wes Swindale
Lithium Solutions
"Hello,
I would like to thank the staff at iSERVE for the great service they are providing.
The speed at which my email queries are replied to, and the manner in which the queries are dealt with impresses my greatly.
I have already recommended iSERVE to many of my business colleagues and i will continue to keep recommending iSERVE for their great service."
Thank you
Richard Mitchell
Sales and Accounts Manager
Yaksha Matrix Computing Consultants
"Over the past three years, I have used a number of web- hosting providers in the UK, the USA and in New Zealand. With no exceptions, iSERVE offer the best service at the lowest price of any of the providers I've encountered. The Management Console is simplicity itself, the webmail service does exactly what you'd expect, and in over six months of use I have not had any downtime. The increase in performance and reliability has seen my daily hits average double.
I would no hesitate to recommend iSERVE to anyone, whether they just want one domain name for personal use, or need to manage hundreds."
Dan Halford
Sanx
"Good Afternoon,
On behalf of the Dark Moon Designs team, I would like to thank you for your incredible service and patience in explaining every last detail that we requested.
The promptness of your replies and friendly, professional manner leads us to believe that we are dealing with the best web hosting and domain name registration service in the country.
Our philosophy at Dark Moon Designs is to provide outstanding service at unbeatable prices. One of the best ways to ensure that we succeed in this goal is to make sure that our suppliers and service providers have the same business ethic.
We will have no hesitation in recommending your service to our clientele - you're a bunch of winners!
Please feel free to include this letter with your other testimonials."
Regards
Mike Dawson,
Head of Business Development,
Dark Moon Designs.
"You guys run a great service, after spending many years looking for a top notch host (only to be let down time and time again) - I am proud to say that I am a happy customer of ISERVE. As a web developer, I like to explore new ideas and innovations to produce something new, and ISERVE offers flexibility that is second to none.
Not only have I been impressed with the service, but my clients too are thankful for an improved and reliable service that seems to produce more up-time, speed and stability than I have experienced with any other host around the world.
You meet my expectations - and the some. All round - everybody wins - Me, my clients and their customers too. Keep up the great work."
Steve Coupe
Managing Director
Dizzydesign nz
"iSERVE have exceeded all past expectations and seem to be continually exceeding expectations in the area of customer service.
The thing I appreciate most is the questions posed to me as a customer about ways in which iSERVE can better serve me.
This is quite literally, exceptional!!!!.
We are also very interested in the Dedicated server solution as I am now using iSERVE to host all sites that I traditionally hosted on our server. But sometimes we need to deliver things that may be outside of the standard hosting requirements.
We have been able to change our focus to providing a service now, where we were traditionally having to place a lot of effort and resource into maintaining hardware and software (O/S's). The service iSERVE provide to me has enabled us to become very 'agile' (to coin MS) as an IT company. We have been able to decommission 4 of our servers (which saves us money) thanks to iSERVE.
In a nutshell we can now concentrate on our core business but still deliver hosting thanks to iSERVE taking on that role on our behalf.
Keep up the exceptional work."
Yours Sincerely
Johnathon Kan
Managing Director
Virtuosity Systems Group Limited
"I know it is a bit delayed; however I wanted to thank you for all the help you provided when I was setting up our ADSL Modem/Router to accept/point mail directly to our exchange server.
I feel you went way beyond the call of duty that was required! Especially since it was on a weekend!
Your whole approach and attitude was focused on friendly; helpful; personal service, no matter what day it was!
It is refreshing to know that this kind of attitude still exists in the IT industry, in an age where faceless email is the norm and to a large degree, the only support you can get unless you are prepared to splash out some valuable dollars.
With that kind of attitude and customer focus that yourself and your staff, have provided so far, your company can only grow stronger!
You certainly have our recommendations and support."
Kind regards
Ross
"Thanks iSERVE for all of your help and great ideas. It's good to know your improvements are always well thought out, any problems are fixed at the speed of light and your team can always be counted on to be friendly and supportive.
Your customer service is second to none - I'll be sure to submit 'iSERVE' to the Oxford English Dictionary as the very definition of 'Awesome' :-)"
Cheers
Scott Lilly
iPC Computer Solutions
So far, our team at iNow has been very impressed with your service. The control panel has exceeded my expectations, the web server is fast and seems reliable, MySQL very fast. Your support is excellent - I used to measure response time in days, now I measure it in minutes! Basically we are very pleased to have stumbled across your ad in the NetGuide. :)"
Regs
David
"To the owners and technical team of iSERVE
As a foundation member of iSERVE I wish to convey how pleased we have been with the functionality, design and power of iSERVE.
As a professional web design company our needs are quite substantial and we have found iSERVE to provide all the services we require in hosting, not only for ourselves, but our clients alike.
iSERVE gives us control, easy management and fully integrated services for mailbox and domain management. AND the web management console is user friendly - certainly a plus in a technical world.
We are very impressed with what you have provided for us as our silent partner in successful and professional web hosting.
Best wishes to all the TEAM."
Craig Walker
B.A. (graphic comm.) MDINZ, MAINZ
Walkernet
"In the short time that we have been using your services, we have been totally impressed with your friendly and professional support.
The control panel is VERY easy to use and has helped us to manage our 20+ websites. You have honestly enabled us to save a lot of TIME, frustration, and MONEY...
Thanks ISERVE! "
Manager for Website Creations Ltd
"I would like to commend you for your amazing management console, I am quite new to this and have found I am able to do my job much more efficiently as it is extremely user friendly. Even a new small business like ours can understand it!"
Many thanks
Jane Dryden
Web Administrator, Online Invitations
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