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How is my Plan billed?
Your Web Hosting Plan is billed every 28 days in advance from the day that you join. All pricing includes GST.
Your Server Hosting Plan is billed every month in advance from the first day of each month. All pricing excludes GST.
Where do I direct my billing enquiries?
If you have any billing related queries, please send an e-mail to accounts@iserve.co.nz detailing those queries and we will get back to you immediately.
Please include your iSERVE username with any correspondence.
What payment options are available?
We offer payment by Credit Card, Automatic Payment or Telephone/Internet Banking.
What details do I need to set up payments via Telephone or Internet Banking?
Please ensure you supply your iSERVE username in the particulars field of the payment detail - this will ensure that we can identify the payments have come from you!
Our Bank account details for payments are:
Domain Name Payments
Bank: National Bank
Account: 06-0529-0687172-02
Web Hosting Payments
Bank: National Bank
Account: 06-0529-0687172-00
Server Hosting Payments
Bank: National Bank
Account: 06-0529-0687172-00
What happens when I cancel my account?
You can request to cancel your Web Hosting account at any time; the cancellation will take effect from the last day of your current plan. We do not pro-rata accounts, so no refund will be offered if you request your account be cancelled a few days or weeks into your current plan.
What happens if I can't pay my account?
If you find that you are unable to pay your Web Hosting account, you need to let us know as soon as possible to make an arrangement. If no contact is made, and your account goes into arrears, we will suspend your account until payment is received. We do use a collection agency in the event of non-paying customers, and under our terms and conditions, all related costs are recoverable from you.
Terms and Conditions
To view our Terms and Conditions please click here. |
